Privacy Policy – Carz4u

1. Scope and Consent

By using our website or submitting personal information to us, you acknowledge that you have read and understood this policy, and you consent to the collection, use, and processing of your personal information as described herein.

If you do not agree with this policy, please do not use our services or submit any personal information.

2. Information We Collect

a. Personal Information

Under POPIA, personal information refers to information that identifies or relates specifically to you. We may collect:

• Full Name

• Identity Number or Passport Number

• Email Address

• Contact Number(s)

• Residential and/or Business Address

• Employment Information

• Salary or Income Details

• Bank Statements or Financial Documents

• Banking Details (only when required for finance processing)

• Driver’s License Number

• Vehicle Preferences or Purchase Intent

• Any documentation required for credit applications

b. Special Personal Information

In terms of POPIA, we will not collect or process special personal information (such as religious or political beliefs, health data, etc.) unless required by law or with your explicit consent.

c. Non-Personal and Automatic Information

We may also collect non-personally identifiable data through cookies and tracking technology:

• IP address

• Browser type and device

• Geolocation (approximate)

• Pages visited and usage patterns

• Referral URLs

3. How We Collect Information

Information is collected through:

• Online contact or finance forms

• Email, phone, or WhatsApp communication

• Direct applications for vehicle finance

• Website analytics and cookies

• Third-party service providers (e.g. credit bureaus, banks)

4. Purpose of Collection

We collect and process your personal information to:

• Respond to enquiries and provide requested services

• Process vehicle sales and financing applications

• Submit applications to banks or credit providers on your behalf

• Verify your identity and perform credit assessments

• Communicate with you regarding transactions, offers, or updates

• Improve our website and service offering

• Meet legal, regulatory, and contractual obligations

5. Sharing of Personal Information

We may share your personal information with:

• Financial Institutions: For the purpose of processing vehicle financing applications

• Third-party Service Providers: For customer support, analytics, website management, or CRM services (with appropriate contracts and safeguards in place)

• Credit Bureaus: Where authorised by you

• Legal Authorities or Regulators: Where disclosure is required by law or to protect our legal rights

We do not sell or rent your personal information to third parties.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access your personal information

• Correct or update any personal information held by us

• Delete or object to the processing of your information (within legal limits)

• Withdraw consent to the use of your data at any time

• Submit a complaint to the Information Regulator if you believe your data is being handled unlawfully

To exercise these rights, please contact us using the details at the end of this policy.

7. Information Security

We implement and maintain reasonable technical and organisational measures to protect your personal information, including:

• SSL encryption

• Password-protected systems

• Secure cloud data storage

• Access control and staff confidentiality agreements

Despite our best efforts, no online platform is completely secure, and we cannot guarantee the absolute security of data shared online.

8. Cookies and Tracking Technologies

We use cookies to improve your experience, analyse traffic, and personalise content. You may adjust your browser settings to refuse some or all cookies; however, this may affect your user experience.

By continuing to use our site, you agree to our use of cookies.

9. Retention of Personal Information

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected

• Comply with legal and regulatory requirements

• Maintain business records and resolve disputes

After this period, your information will be securely deleted or anonymised.

10. Cross-Border Transfers

In the event that data is transferred outside of South Africa (e.g., through cloud service providers), we ensure that adequate data protection measures are in place as required under POPIA.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of such sites and encourage you to review their policies.

12. Policy Updates

We may amend this Privacy Policy from time to time. Changes will be published on our website, and the updated version will reflect the latest revision date.

13. Contact Details

Responsible Party: Carz4u
Email: info@carz4u.co.za
Phone: 082 434 3458
Website: www.carz4u.co.za
Address: 328 Cape Road Newton Park, Port Elizabeth, Eastern Cape

14. Complaints

If you have a concern about how your information is being handled, please contact our Information Officer first. If not resolved, you may contact:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za